Payment & Shipping
Get in touch!
📱 Whatsapp: 5512-3374
📧Orders@SensorySouk.com
Payment
At this time, we accept payment by cash and credit card in our store. For our online orders, we accept payment by credit card (Visa, Mastercard, American Express).
Ordering and Shipping
Our main branch in Qatar in Royal Plaza on Al Sadd Street is closed for good (Watch this space for our new location!).
Most orders received by 6:00 am will be available for delivery in 2 business days.
After you have clicked "Pay," your order begins to process and you cannot make any online changes to your order. To update the billing address, shipping address, item quantities, etc. or cancel your unshipped order, please call our customer service department at +974 5512-3374. Most orders process quickly and can enter the shipping process within minutes.
Important: Orders that have entered the shipping process cannot be modified.
Back Orders
From time to time our products are sold out and our warehouse is waiting for new stock to arrive. We call these products back-ordered. If you place an order for products, including one that is back-ordered, we will ship the products we have in stock and send the back-ordered item(s) when they become available. Back-ordered items are shipped to you at no extra shipping cost.
Incorrect Address/Undeliverable Package
If the address supplied is incorrect and/or none is available to receive your order, your order is deemed undeliverable and it will be returned to our store. If this happens, please call us to arrange for an additional delivery or to collect in the store. We are glad to ship it to you again however you will need to pay for shipping again.Shipping Options Within Qatar
Delivery in Qatar (Doha): 35 QR
-35 QR delivery charge on all orders (We deliver to your door within 2 days or less.)
Delivery in Qatar (Al Khor/Al Wakra): 50 QR
-50 QR delivery charge on all orders (We deliver to your door within 2 days or less.)
International Shipping Options
We ship to most countries in the world using DHL including Kuwait, Bahrain, UAE, Lebanon, Egypt, Saudi Arabia and Oman. After you place your order, we will update you with a shipping confirmation and tracking information so that you know where your package is at all times.Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.
Shipping prices are determined by order weight and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. Enter your delivery address and you can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Shipping prices are determined by order weight and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. Enter your delivery address and you can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Customs and Duty Tax on International Orders
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery.
All Shipping Options
| Destination | Transit Time | Shipping Price |
| Doha, Qatar | Delivery: 2 Business Days | 35 QR (all orders) |
| Al Khor/Al Wakra, Qatar | Delivery: 2 Business Days | 50 QR (all orders) |
| Oman | 3-5 Business Days | Based on destination + weight, calculated/charged at checkout |
| Kuwait | 3-5 Business Days | Based on destination + weight, calculated/charged at checkout |
| UAE | 3-5 Business Days | Based on destination + weight, calculated/charged at checkout |
| Egypt | 3-5 Business Days | Based on destination + weight, calculated/charged at checkout |
| Other Countries | 3-8 Business Days |
Based on destination + weight, calculated/charged at checkout |